Returns & Exchanges
Thank you for shopping at MaiSha Kids.
In order to qualify for a refund or exchange, all items must be unworn, in original packaging and provided with a receipt.
NB: No returns allowed for accessories unless they are deemed faulty.
MaiSha Kids Return Policy
- You have 14 calendar days (21 days for overseas customers) to return full priced and faulty items from the date of purchase for a full refund. Shipping costs will not be refunded.
- Sale item returns will not be accepted unless they are deemed faulty. Please ensure you measure the little ones foot length (heel to big toe) before completing a purchase. Allow an extra centimetre for comfort and growth.
- Australian and New Zealand customers: Store credit is offered for full priced items returned between 14 and 21 days form the purchase date.
- All returns after 21 days from the purchase date will not be accepted.
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International shipping: Items will be returned to MaiSha Kids if there is no response from you while they are being held by customs or the courier. Customers are liable for all returns.
- Your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have your original MaiSha Kids invoice (receipt) when you make a return.
- You will be refunded the same way you paid.
- You bare the cost of returning the item unless it is deemed faulty.
- All shipping costs are to be covered by the customer for all exchanges unless an item is deemed faulty.
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If you wish to return or exchange Items purchased from MaiSha Kids stockists, you will need to contact them directly as per their policy.
How to Make a Return
If you would like to schedule a return, please email our support team at maishakidsreturns@gmail.com
Returns Address
Please send all returns to:
MaiSha Kids
P O Box 47, Pascoe Vale South
VIC, 3044, Australia.